About Empowered Teams
Empowered Teams specializes in management consulting and professional services staff augmentation services for service providers, software companies, and enterprise customers. Our team comprises industry professionals, each with over 20 years of experience, who bring practical expertise to our clients' projects.
Empowered Teams LLC was founded in 2007 by Scott Mulkey. Empowered Teams has expanded to provide global support while becoming a highly respected management consulting firm with an impressive list of Fortune 100 and Fortune 500 customers and partners. Empowered Teams’ portfolio of projects spans from management consulting, automating business management systems, and developing and managing content management web applications for service providers, technology companies, and enterprises.
In 2007, Scott launched an industry consulting and professional services firm to bring his operations management methodologies and problem-solving experience to organizational teams seeking to automate business processes to increase productivity and profit margins. Scott’s first professional mentor taught the value of empowering teams to develop solutions to customers’ business challenges. When Scott joined Docucorp International’s Business Process Outsourcing (BPO) division as the operations manager, he empowered the operations teams to optimize operational processes and rethink how production workflows can be automated to increase throughputs. Under Scott’s management leadership, the Docucorp outsourcing division grew to represent 40% of the company’s revenue before the acquisition by Skywire Software in 2007. In 2008 Skywire Software was acquired by Oracle, and Kubra Data Transfer acquired the BPO division. After the Skywire acquisition, BPO management recognized that the proximity of the two East Coast facilities would lead to the consolidation of BPO operations and the closing of the Atlanta, Georgia, location.
Empowered Teams provides consulting and professional services supporting industry strategies and methodologies. Empowered Teams' consulting credentials include designing automation workflows, operational business intelligence decision systems, industry knowledge bases, and onboarding learning management systems. The team's operations management experience includes designing automated workflow systems for customer service and production facilities, optimizing processes, and improving profit margins. Advances in automation systems with low code and no code development are accelerating client onboarding across most industries.
If you’re looking for a partner to design and implement business strategies and processes, look no further than Empowered Teams to unlock your organizational team's full potential. We have the experience, methodologies, and solutions to help you achieve your goals and drive measurable results. Contact us today at