Scott Mulkey

COO & Partner

Scott Mulkey is a highly experienced professional with over 25 years of expertise in accelerating client onboarding and modernizing automation workflows for service providers. As a co-founder of Empowered Teams in 2007, Scott has focused on supporting industry service providers and enterprises in the financial, insurance, and healthcare industries. 

Through his experience, Scott has designed, implemented, and modernized multiple production automation workflows to improve productivity and increase operating margins. His solutions have maintained each service provider's unique differentiator while delivering on project goals, such as workflow optimizations, reconciliation and reporting, and increasing capacity throughputs without increasing resources. 

Scott is a regular speaker, contributor, and thought leader at industry conferences regarding empowering teams with automated workflows and digital strategies to accelerate client onboarding. With his experience as Operations Manager at Docucorp International's business process division, where he served over 150 customers, Scott brings valuable expertise to his leadership at Empowered Teams. 

in 2013, Scott led his team with the release of CxStrategizer, a presale analysis tool for service providers. CxStrategizer helps reduce implementation and migration timelines, enhances customer experiences, and accelerates the time-to-market. CxStrategizer supports the industry trend of accelerating client onboarding through workflow automation and self-service analysis tools.

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Cecilia Mas

Senior Consultant

Cecilia Mas is a highly experienced professional with over 30 years of expertise in business analysis, systems development, operational workflow development, and process engineering. As a valued member of Empowered Teams, Cecilia brings her extensive subject matter expertise in project and release management, systems analysis and documentation, and application design and implementation to help clients modernize business management systems. Before joining Quantre, Cecilia served in various capacities, including Project and Release Manager, Business Systems Analyst, and Quality Assurance Manager. She was previously an E-Business Technical Design and Usability Lead with 21st Century Insurance/Farmers Insurance, where she was responsible for the company’s online applications. With her extensive knowledge of communications rationalization, Cecilia is a valuable asset to the team and is committed to helping clients optimize their workflows to achieve their business goals.

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Gene Rauch

Senior Consultant

Gene Rauch is a highly experienced professional with over 40 years of experience serving service providers, healthcare, financial services, and government clients. As a critical member of the Empowered Teams, Gene leverages his extensive operational experience to define and implement production management workflows for clients, delivering on their operational efficiency, cost control, and governance strategies. With over 30 years of experience executing service provider strategies based on his financial and operational insights, Gene has designed and engineered workflow solutions for multiple service providers while negotiating mutually beneficial contracts with industry vendors to deliver operational efficiencies and increase operating revenue. With his expertise in operations management, Gene is a valuable asset to the team and a trusted partner for clients looking to enhance their production workflows.

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Mark Sutton

Senior Developer and Architect

Mark Sutton is a highly skilled Senior Developer and Architect at Empowered Teams with over 30 years of industry experience. Mark is dedicated to delivering innovative solutions that meet the evolving needs of the team and its customers. His industry experience began at Docucorp International, where he served as the business process outsourcing division’s Technical Architect. As an industry consultant, he supported modernizing customer communication systems and workflows for service providers. With his passion for staying ahead of industry trends and cloud technologies, Mark is committed to delivering innovative solutions.

Mark is a highly experienced Azure Architect and App Developer specializing in Azure web apps and SQL database solutions. With extensive experience in Azure SQL, he has a deep understanding of optimizing database performance for high-volume, high-transaction applications. He is well-versed in data modeling with a keen eye for identifying and resolving potential data quality issues before they become problems. His Azure-based applications experience leverages Azure’s ASP.NET MVC, MS Entity Framework, Azure App Services, Azure SQL, Azure Cosmos No-SQL DB, Azure Functions, and Azure Automation services to achieve client’s web app and database development goals.

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Ross Vacarella

Senior Consultant

Ross Vacarella is a seasoned professional with over 30 years of experience in operations management, client advocacy, vendor management, and regulatory governance. As a Senior Consultant at Empowered Teams, Ross supports the Operations consulting team, leveraging his extensive business strategies, supply chain management, and leadership background to deliver customized solutions to customers in the healthcare, financial services, and insurance industries. Before joining Quantre, Ross served as the General Manager of Docucorp's Business Process division in Atlanta, GA, overseeing client support, IT development, sales engagement, contract negotiations, P&L, budgeting, and BPO billing. He also honed his client advocacy and vendor management skills by serving on Gunther International's Customer Advisory Board. With his wealth of experience and expertise, Ross is a valuable asset and industry advisor to the team, bringing a unique perspective to production management. As a trusted partner for clients looking to enhance their operations management strategies, Ross is committed to delivering exceptional results that drive success.

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Bill Anchors

Systems Architect Consultant

Bill Anchors is a highly experienced professional with over 30 years of expertise in systems architecture, implementation, and management of customer service teams. As a Systems Architect Consultant at Empowered Teams, Bill supports custom automated workflow solutions, enhancing production workflows to improve operational efficiencies and reduce operating costs. With a wealth of experience as a consultant, system architect, and implementations specialist, Bill is a valuable problem-solver, always ready to design a solution for any challenge. Before joining Quantre, Bill was the Implementation Specialist and Manager of the Customer Care Team at Docucorp's Business Process division in Atlanta, GA, where he oversaw customer care and implementation for the company's software solutions. With his extensive experience and expertise, Bill is a valuable asset to the team and is committed to helping clients optimize their workflows to achieve their business goals.

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Leigh Gardner

Senior Consultant

Leigh Gardner is a highly skilled professional with expertise in training program development and delivery, process flow discovery and documentation, policy and procedure development, and case study creation in partnership with the team. With 15 years of experience in client account management, contract administration, and process improvement analysis, including 10+ years as a senior account manager with Florida Blue's print and mail fulfillment subsidiary and 10 years in business development, consulting, and service delivery, Leigh is a valuable asset to the Empowered Teams team. Leigh specializes in supporting customers in the health care, print mail, and insurance industries, with specialized knowledge of HIPAA Privacy and Security Rule policies and procedures for covered entities and business associates. With her training and process improvement expertise, Leigh is dedicated to delivering exceptional results for clients looking to enhance their production workflows.

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